Customer Support Software
Front
Collaborative shared inbox that treats support (and sales/ops) email like a team sport, with strong automation rules.
Small businessMedium businessEnterpriseGlobal
Last reviewed Jul 17, 2026 · Pricing verified Jul 17, 2026
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DEV-TOP · horizontalOur take
Best for teams that want a shared inbox with strong internal-collaboration features (comments, assignments, @mentions) rather than a formal ticketing queue — AI features are priced as add-ons except on the pricier Enterprise tier.
Choose this if...
- Teams that want email/message collaboration features (internal comments, @mentions) alongside customer support
- Growing teams that want automation rules without jumping straight to enterprise-tier software
Look elsewhere if...
- You want AI QA/CSAT/Copilot bundled into a lower tier rather than billed as separate add-ons
- You need the deepest ticketing-specific workflow features (SLA escalation trees, etc.) that dedicated helpdesks offer
Visit Front
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Pricing
Verified Jul 17, 2026 against Front's own pricing page.
| Plan | Monthly | Annual | Key limits |
|---|---|---|---|
| Starter | 25 USD/mo | 19 USD/yr | Up to 10 seats; single-channel support, shared inbox, ticketing, up to 10 automation rules, basic analytics, public knowledge base |
| Professional | 65 USD/mo | 49.4 USD/yr | Up to 50 seats; omnichannel support, up to 20 automation rules, advanced analytics, multiple workspaces, SSO/SCIM |
| Enterprise | 105 USD/mo | 79.8 USD/yr | Unlimited seats; smart rules, unlimited rules/macros, multi-language knowledge base, custom roles, AI Copilot/QA/CSAT included |
Free tier reality
There's no permanent free plan. No free tier — Front offers a 14-day free trial (Professional-plan features, no credit card required), then requires a paid seat. Annual prices reflect Front's stated ~24% annual-billing discount off the monthly rate. AI add-ons (Autopilot, Copilot, Smart QA, Smart CSAT) are priced and billed separately from seat cost on Starter/Professional; only Enterprise bundles Copilot/QA/CSAT in.
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DEV-MID · rectanglePros
- Strong internal collaboration tools (comments, assignments) layered on top of customer messages
- Clean, fast UI that many teams find more pleasant than traditional ticket queues
- Automation rules scale meaningfully from Starter through Enterprise
Cons
- No free tier — only a 14-day trial before requiring payment
- AI features (Copilot, Smart QA, Smart CSAT) cost extra except on the priciest Enterprise plan
- Seat cap of 10 on Starter forces an upgrade quickly for growing teams
Key features
- Shared inbox built for team collaboration on email/messages
- Automation rules and smart routing
- Omnichannel support (Professional+)
- Multiple workspaces and custom roles (higher tiers)
- AI Copilot, Smart QA, and Smart CSAT add-ons
Integrations
- VERIFY
Platforms
- web
- ios
- android
Regional fit
VERIFY current data residency options for Enterprise customers.
- Global
Best for
Alternatives
Zendesk
Pick this instead if: Mid-size and enterprise support teams that need omnichannel routing, AI agents, and deep customization
Freshdesk
Pick this instead if: Small-to-mid support teams wanting Zendesk-like ticketing at a lower starting price
Help Scout
Pick this instead if: Small teams and startups that want a shared-inbox feel over formal ticketing
Zoho Desk
Pick this instead if: Existing Zoho One / Zoho CRM customers wanting native helpdesk integration
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Front FAQ
Questions about this tool
Is Front free?
No — Front doesn't have a permanent free plan. No free tier — Front offers a 14-day free trial (Professional-plan features, no credit card required), then requires a paid seat. Annual prices reflect Front's stated ~24% annual-billing discount off the monthly rate. AI add-ons (Autopilot, Copilot, Smart QA, Smart CSAT) are priced and billed separately from seat cost on Starter/Professional; only Enterprise bundles Copilot/QA/CSAT in.
How much does Front cost?
From 25 USD/mo. We verify pricing directly against Front's own pricing page — see the pricing table above for the full breakdown of plans, and check the verified date before making a decision, since software pricing changes often.
Who is Front best for?
Teams that want email/message collaboration features (internal comments, @mentions) alongside customer support Growing teams that want automation rules without jumping straight to enterprise-tier software
Who should avoid Front?
You want AI QA/CSAT/Copilot bundled into a lower tier rather than billed as separate add-ons You need the deepest ticketing-specific workflow features (SLA escalation trees, etc.) that dedicated helpdesks offer
Does Front work well outside the US?
VERIFY current data residency options for Enterprise customers.
What are the best alternatives to Front?
Worth comparing: Zendesk, Freshdesk, Help Scout, Zoho Desk. See the Alternatives section above for why you might pick one of these instead.