Customer Support Software
LiveAgent
All-in-one helpdesk bundling ticketing, live chat, and call center — priced lower than Zendesk/Freshdesk at comparable tiers.
Solo / FreelancerSmall businessMedium businessGlobal
Last reviewed Jul 17, 2026 · Pricing verified Jul 17, 2026
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DEV-TOP · horizontalOur take
Best for cost-conscious small businesses that want ticketing, chat, and call center bundled together without paying Zendesk-level per-agent prices — the UI is more utilitarian than category leaders.
Choose this if...
- Small businesses wanting phone/call-center support bundled with ticketing and chat in one price
- Teams price-sensitive to per-agent cost who don't need the polish of Zendesk/Intercom
Look elsewhere if...
- You want the most modern, polished agent UI — LiveAgent's interface is functional but dated compared to newer entrants
- You need deep native AI resolution comparable to Freddy AI or Fin
Visit LiveAgent
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Pricing
Verified Jul 17, 2026 against LiveAgent's own pricing page.
| Plan | Monthly | Annual | Key limits |
|---|---|---|---|
| Small Business | 19 USD/mo | 15 USD/yr | Base per-agent rate; ticketing, live chat, knowledge base, AI tools |
| Medium Business | 35 USD/mo | 29 USD/yr | Adds call center and IVR capabilities |
| Large Business | 59 USD/mo | 49 USD/yr | Marked "Most Popular"; adds social media channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber) |
| Enterprise | 85 USD/mo | 69 USD/yr | Adds dedicated account manager, priority support, custom billing arrangements |
Free tier reality
There's no permanent free plan. No permanent free tier — LiveAgent offers a 30-day free trial with no credit card required, after which a paid plan is required. Figures above are LiveAgent's stated base per-agent rates; at verification time the site was also running a time-limited "Summer 2026" promotion advertising roughly 33% off (e.g. Small Business at $13/mo instead of $19), which will not reflect the standard list price once that promotion ends.
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DEV-MID · rectanglePros
- Genuinely lower per-agent pricing than Zendesk or Freshdesk at comparable feature levels
- Call center/IVR bundled in from the Medium tier, not a pricey add-on
- 30-day free trial is longer than most competitors' 14-day standard
Cons
- Interface feels dated next to Intercom, Front, or Help Scout
- Live chat and multi-channel features are locked behind the higher Large/Enterprise tiers
- Pricing page currently shows a time-limited promotional discount that inflates apparent value versus list price
Key features
- Ticketing with a universal inbox
- Live chat widget with proactive chat invitations
- Built-in call center and IVR (Medium+)
- Social media channel support (Large+)
- Knowledge base and AI-assisted tools
Integrations
- VERIFY
Platforms
- web
- ios
- android
Regional fit
VERIFY current data center/region availability.
- Global
Best for
Alternatives
Zendesk
Pick this instead if: Mid-size and enterprise support teams that need omnichannel routing, AI agents, and deep customization
Freshdesk
Pick this instead if: Small-to-mid support teams wanting Zendesk-like ticketing at a lower starting price
Help Scout
Pick this instead if: Small teams and startups that want a shared-inbox feel over formal ticketing
Zoho Desk
Pick this instead if: Existing Zoho One / Zoho CRM customers wanting native helpdesk integration
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DEV-BOTTOM · horizontalWas this review of LiveAgent helpful?
LiveAgent FAQ
Questions about this tool
Is LiveAgent free?
No — LiveAgent doesn't have a permanent free plan. No permanent free tier — LiveAgent offers a 30-day free trial with no credit card required, after which a paid plan is required. Figures above are LiveAgent's stated base per-agent rates; at verification time the site was also running a time-limited "Summer 2026" promotion advertising roughly 33% off (e.g. Small Business at $13/mo instead of $19), which will not reflect the standard list price once that promotion ends.
How much does LiveAgent cost?
From 19 USD/mo. We verify pricing directly against LiveAgent's own pricing page — see the pricing table above for the full breakdown of plans, and check the verified date before making a decision, since software pricing changes often.
Who is LiveAgent best for?
Small businesses wanting phone/call-center support bundled with ticketing and chat in one price Teams price-sensitive to per-agent cost who don't need the polish of Zendesk/Intercom
Who should avoid LiveAgent?
You want the most modern, polished agent UI — LiveAgent's interface is functional but dated compared to newer entrants You need deep native AI resolution comparable to Freddy AI or Fin
Does LiveAgent work well outside the US?
VERIFY current data center/region availability.
What are the best alternatives to LiveAgent?
Worth comparing: Zendesk, Freshdesk, Help Scout, Zoho Desk. See the Alternatives section above for why you might pick one of these instead.