Customer Support Software
LiveChat
Long-running, dedicated live chat platform (by Text) with clear per-agent pricing and strong visitor-tracking analytics.
Solo / FreelancerSmall businessMedium businessEnterpriseGlobal
Last reviewed Jul 17, 2026 · Pricing verified Jul 17, 2026
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DEV-TOP · horizontalOur take
A mature, reliable dedicated live chat product with clearly published per-agent pricing on both monthly and annual billing — a solid choice for teams that specifically want chat rather than a full helpdesk suite.
Choose this if...
- Teams wanting a dedicated, well-established live chat tool rather than a bundled helpdesk suite
- Support operations that need staffing prediction and work-scheduling features (Business tier)
Look elsewhere if...
- You want ticketing/email support bundled into the same product without adding a separate helpdesk
- You need AI chatbot automation included in the base price — ChatBot is a separate paid add-on
Visit LiveChat
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Pricing
Verified Jul 17, 2026 against LiveChat's own pricing page.
| Plan | Monthly | Annual | Key limits |
|---|---|---|---|
| Starter | 25 USD/mo | 19 USD/yr | 1 user; track up to 100 visitors, 1 recurring campaign, 60-day chat history |
| Team | 59 USD/mo | 49 USD/yr | Unlimited users; track up to 400 visitors, unlimited campaigns, unlimited chat history, basic reporting |
| Business | 89 USD/mo | 79 USD/yr | Unlimited users; track up to 1,000 visitors; work scheduler, staffing prediction, advanced reporting, SMS, Apple Messages for Business |
| Enterprise | — | — | Custom pricing; white label widget, dedicated onboarding, SSO, HIPAA compliance, SLAs, professional services |
Free tier reality
There's no permanent free plan. No free tier — a 14-day free trial with AI-driven features is offered, no credit card required, after which a paid plan is required. Prices are per person/month; annual billing runs roughly 24% cheaper than month-to-month across all three published tiers. ChatBot is a separate add-on product starting at $52/month billed annually, not included in any LiveChat tier.
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DEV-MID · rectanglePros
- Both monthly and annual pricing are clearly published for every tier, unlike several competitors
- Staffing prediction and work scheduler are genuinely useful operational features at Business tier
- Long track record and mature product (formerly LiveChat Inc./Text)
Cons
- No free tier — only a 14-day trial before requiring payment
- AI chatbot capability is a separate paid product (ChatBot), not bundled in
- Visitor-tracking caps (100/400/1,000) mean busier sites need to jump tiers to keep full tracking
Key features
- Live chat widget with visitor tracking and targeting
- Work scheduler and staffing prediction (Business+)
- SMS and Apple Messages for Business channels
- Chat history retention and reporting
- White-label widget option (Enterprise)
Integrations
- VERIFY
Platforms
- web
- ios
- android
Regional fit
VERIFY current data residency options for Enterprise customers.
- Global
Best for
Alternatives
Zendesk
Pick this instead if: Mid-size and enterprise support teams that need omnichannel routing, AI agents, and deep customization
Freshdesk
Pick this instead if: Small-to-mid support teams wanting Zendesk-like ticketing at a lower starting price
Help Scout
Pick this instead if: Small teams and startups that want a shared-inbox feel over formal ticketing
Zoho Desk
Pick this instead if: Existing Zoho One / Zoho CRM customers wanting native helpdesk integration
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DEV-BOTTOM · horizontalWas this review of LiveChat helpful?
LiveChat FAQ
Questions about this tool
Is LiveChat free?
No — LiveChat doesn't have a permanent free plan. No free tier — a 14-day free trial with AI-driven features is offered, no credit card required, after which a paid plan is required. Prices are per person/month; annual billing runs roughly 24% cheaper than month-to-month across all three published tiers. ChatBot is a separate add-on product starting at $52/month billed annually, not included in any LiveChat tier.
How much does LiveChat cost?
From 25 USD/mo. We verify pricing directly against LiveChat's own pricing page — see the pricing table above for the full breakdown of plans, and check the verified date before making a decision, since software pricing changes often.
Who is LiveChat best for?
Teams wanting a dedicated, well-established live chat tool rather than a bundled helpdesk suite Support operations that need staffing prediction and work-scheduling features (Business tier)
Who should avoid LiveChat?
You want ticketing/email support bundled into the same product without adding a separate helpdesk You need AI chatbot automation included in the base price — ChatBot is a separate paid add-on
Does LiveChat work well outside the US?
VERIFY current data residency options for Enterprise customers.
What are the best alternatives to LiveChat?
Worth comparing: Zendesk, Freshdesk, Help Scout, Zoho Desk. See the Alternatives section above for why you might pick one of these instead.