Customer Support Software
Re:amaze
Ecommerce-friendly helpdesk and live chat combo with built-in AI resolutions and a flat-rate entry plan.
Solo / FreelancerSmall businessMedium businessGlobal
Last reviewed Jul 17, 2026 · Pricing verified Jul 17, 2026
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DEV-TOP · horizontalOur take
A solid, moderately priced helpdesk-plus-chat combo for small ecommerce and agency teams, with an unusual flat-rate option for very small teams — AI resolution overages are worth budgeting for once usage grows past the included monthly allowance.
Choose this if...
- Small ecommerce brands and agencies wanting chat, email, and social support in one tool
- Very small teams that fit the flat-rate Starter plan's 500-conversation/month cap
Look elsewhere if...
- You need SMS/voice from the entry tier — that requires upgrading to Pro or higher
- Your AI resolution volume will regularly exceed each plan's small included allowance (5-20/mo)
Visit Re:amaze
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Pricing
Verified Jul 17, 2026 against Re:amaze's own pricing page.
| Plan | Monthly | Annual | Key limits |
|---|---|---|---|
| Starter (flat rate) | 59 USD/mo | — | Flat rate, unlimited team members; limited to 500 responded conversations/month; includes Basic-plan features |
| Basic | 29 USD/mo | 26.1 USD/yr | Per team member; unlimited email inboxes, live chat, social media channels, FAQ, workflow automation, chatbots; 5 AI resolutions/mo included, $0.85 each additional |
| Pro | 49 USD/mo | 44.1 USD/yr | Per team member; adds multiple brands, live visitor view, advanced reporting, SMS/voice channels, custom domain; 10 AI resolutions/mo included |
| Plus | 69 USD/mo | 62.1 USD/yr | Per team member; marked "most popular"; adds live screensharing, departments, staff performance reporting, shift/vacation management, in-chat video calls; 20 AI resolutions/mo included |
Free tier reality
There's no permanent free plan. No free tier — a 14-day free trial gives full Plus-plan features, no credit card required. All prices are in USD; annual billing saves 10% off the monthly per-seat rate on Basic/Pro/Plus. AI resolutions beyond each plan's included monthly allowance are billed at $0.85 each. A separate flat-rate Starter plan ($59/mo, unlimited team members, capped at 500 responded conversations/month) suits very small teams better than per-seat pricing.
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DEV-MID · rectanglePros
- Unusual flat-rate Starter plan is a good fit for very small teams with unlimited seats
- Clear per-seat pricing with a straightforward 10% annual discount
- Social media and SMS/voice channels bundled in without needing a separate product
Cons
- Included AI resolution allowances (5-20/mo) are modest — overages add up at $0.85 each
- Less brand recognition than Zendesk, Freshdesk, or Intercom
- SMS/voice channels require the Pro tier or above
Key features
- Unified live chat and email ticketing
- Social media support channels
- SMS and voice channels (Pro+)
- Built-in AI resolution with a metered overage rate
- Live visitor view and screensharing (higher tiers)
Integrations
- VERIFY
Platforms
- web
- ios
- android
Regional fit
VERIFY current data residency options.
- Global
Best for
Alternatives
Zendesk
Pick this instead if: Mid-size and enterprise support teams that need omnichannel routing, AI agents, and deep customization
Freshdesk
Pick this instead if: Small-to-mid support teams wanting Zendesk-like ticketing at a lower starting price
Help Scout
Pick this instead if: Small teams and startups that want a shared-inbox feel over formal ticketing
Zoho Desk
Pick this instead if: Existing Zoho One / Zoho CRM customers wanting native helpdesk integration
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Re:amaze FAQ
Questions about this tool
Is Re:amaze free?
No — Re:amaze doesn't have a permanent free plan. No free tier — a 14-day free trial gives full Plus-plan features, no credit card required. All prices are in USD; annual billing saves 10% off the monthly per-seat rate on Basic/Pro/Plus. AI resolutions beyond each plan's included monthly allowance are billed at $0.85 each. A separate flat-rate Starter plan ($59/mo, unlimited team members, capped at 500 responded conversations/month) suits very small teams better than per-seat pricing.
How much does Re:amaze cost?
From 29 USD/mo. We verify pricing directly against Re:amaze's own pricing page — see the pricing table above for the full breakdown of plans, and check the verified date before making a decision, since software pricing changes often.
Who is Re:amaze best for?
Small ecommerce brands and agencies wanting chat, email, and social support in one tool Very small teams that fit the flat-rate Starter plan's 500-conversation/month cap
Who should avoid Re:amaze?
You need SMS/voice from the entry tier — that requires upgrading to Pro or higher Your AI resolution volume will regularly exceed each plan's small included allowance (5-20/mo)
Does Re:amaze work well outside the US?
VERIFY current data residency options.
What are the best alternatives to Re:amaze?
Worth comparing: Zendesk, Freshdesk, Help Scout, Zoho Desk. See the Alternatives section above for why you might pick one of these instead.