CRM Software
Freshsales
Freshworks' sales CRM — AI-assisted deal insights and phone/chat built in, no permanent free plan.
Solo / FreelancerSmall businessMedium businessGlobal
Last reviewed Jul 17, 2026 · Pricing verified Jul 17, 2026
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DEV-TOP · horizontalOur take
Best for startups/SMBs wanting an affordable, AI-assisted sales CRM with phone and chat built in — Growth's $9/user/mo entry price is genuinely competitive, but confirm the month-to-month rate before budgeting since only annual pricing is published.
Choose this if...
- Startups and SMBs wanting phone/chat/email in one affordable CRM
- Teams that want AI deal-scoring without paying Salesforce/HubSpot Enterprise prices
Look elsewhere if...
- You need month-to-month billing without committing annually — the published rates are all annual
- You want a free tier to trial with no time limit — Freshsales is 21-day-trial only
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Pricing
Verified Jul 17, 2026 against Freshsales's own pricing page.
| Plan | Monthly | Annual | Key limits |
|---|---|---|---|
| Growth | — | 9 USD/yr | Per user/mo, billed annually; kanban pipeline view, contact lifecycle stages, chat/email/phone, basic workflows — month-to-month rate not published on this page |
| Pro | — | 39 USD/yr | Per user/mo, billed annually; adds contact scoring, deal insights, custom sales activities, territory management, sales sequences |
| Enterprise | — | 59 USD/yr | Per user/mo, billed annually; adds forecasting insights, field-level permissions, custom modules, sandbox, audit logs |
Free tier reality
There's no permanent free plan. No permanent free tier — a 21-day free trial is offered across all plans. Every published price is the annual-billed rate; Freshworks' pricing page didn't disclose a separate month-to-month figure. Branded documents ($19/user/mo) and the Freddy AI agent ($49/100 sessions) are separately billed add-ons on every tier.
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DEV-MID · rectanglePros
- Competitive entry price ($9/user/mo annually) among full sales CRMs with built-in calling
- Freddy AI deal insights and sequences are strong for the price point
- Clean kanban pipeline UI that's quick to onboard into
Cons
- No free tier and no disclosed month-to-month rate — annual commitment is effectively required to see the advertised price
- Freddy AI sessions and branded documents are extra-cost add-ons
- Fewer standalone integrations than category leaders like Salesforce/HubSpot
Key features
- Kanban-style visual pipeline
- Built-in phone, email, and chat
- AI-assisted deal scoring and insights (Freddy AI)
- Sales sequences and territory management
- Custom modules and sandboxes (Enterprise)
Integrations
- VERIFY
Platforms
- web
- ios
- android
Regional fit
Global SaaS product — VERIFY current regional/currency pricing outside the US.
- Global
Best for
Alternatives
Salesforce Sales Cloud
Pick this instead if: Mid-size to large sales organizations with complex, custom pipeline requirements
HubSpot CRM
Pick this instead if: Solo founders and small teams wanting a genuinely usable free CRM to start
Pipedrive
Pick this instead if: Small-to-mid sales teams wanting a simple, visual pipeline-first CRM
Close
Pick this instead if: Inside sales / SDR teams doing high call volume
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DEV-BOTTOM · horizontalWas this review of Freshsales helpful?
Freshsales FAQ
Questions about this tool
Is Freshsales free?
No — Freshsales doesn't have a permanent free plan. No permanent free tier — a 21-day free trial is offered across all plans. Every published price is the annual-billed rate; Freshworks' pricing page didn't disclose a separate month-to-month figure. Branded documents ($19/user/mo) and the Freddy AI agent ($49/100 sessions) are separately billed add-ons on every tier.
How much does Freshsales cost?
From 9 USD/mo. We verify pricing directly against Freshsales's own pricing page — see the pricing table above for the full breakdown of plans, and check the verified date before making a decision, since software pricing changes often.
Who is Freshsales best for?
Startups and SMBs wanting phone/chat/email in one affordable CRM Teams that want AI deal-scoring without paying Salesforce/HubSpot Enterprise prices
Who should avoid Freshsales?
You need month-to-month billing without committing annually — the published rates are all annual You want a free tier to trial with no time limit — Freshsales is 21-day-trial only
Does Freshsales work well outside the US?
Global SaaS product — VERIFY current regional/currency pricing outside the US.
What are the best alternatives to Freshsales?
Worth comparing: Salesforce Sales Cloud, HubSpot CRM, Pipedrive, Close. See the Alternatives section above for why you might pick one of these instead.