CRM Software
SugarCRM
Enterprise CRM platform (recently rebranded 'SugarAI') sold in annual, minimum-15-seat contracts.
Medium businessEnterpriseGlobal
Last reviewed Jul 17, 2026 · Pricing verified Jul 17, 2026
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DEV-TOP · horizontalOur take
Best for mid-size-to-enterprise organizations that need a highly customizable CRM and can commit to the 15-seat annual minimum — a poor fit for anyone below that seat count regardless of how attractive the per-user rate looks.
Choose this if...
- Mid-size and enterprise sales organizations with 15+ CRM seats
- Organizations wanting a customizable platform positioned as an alternative to Salesforce
Look elsewhere if...
- Your team is under 15 seats — the minimum makes per-user math irrelevant for small teams
- You want simple month-to-month billing rather than an annual contract commitment
Visit SugarCRM
This is a direct link to SugarCRM— we don't currently earn anything from it.
Pricing
Verified Jul 17, 2026 against SugarCRM's own pricing page.
| Plan | Monthly | Annual | Key limits |
|---|---|---|---|
| Standard | — | 59 USD/yr | Per user/mo, billed annually, 15-user minimum |
| Advanced | — | 85 USD/yr | Per user/mo, billed annually, 15-user minimum |
| Premier | — | 135 USD/yr | Per user/mo, billed annually, 15-user minimum |
Free tier reality
There's no permanent free plan. No free tier and no self-serve monthly option — every plan requires a 15-user minimum billed annually, so the effective entry cost is at least 15 × $59/mo (~$885/mo) even for the cheapest tier. Note: SugarCRM has rebranded as 'SugarAI' — sugarcrm.com/pricing now redirects to sugarai.com/pricing.
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DEV-MID · rectanglePros
- Highly customizable modules and workflows suited to complex enterprise sales processes
- Positioned as a lower-cost alternative to Salesforce at comparable customization depth
- Recent SugarAI rebrand signals continued investment in AI-assisted CRM features
Cons
- 15-user minimum locks out small and mid-small teams entirely, regardless of per-seat price
- No free tier or month-to-month option — annual contract commitment required
- Recent rebrand (SugarCRM → SugarAI) may create confusion during the transition period
Key features
- Customizable sales, marketing, and service modules
- Customer data platform / 360-degree customer view
- Workflow and process automation
- AI-assisted insights (branded under the SugarAI rebrand)
- On-premise and cloud deployment options historically offered
Integrations
- VERIFY
Platforms
- web
- ios
- android
Regional fit
VERIFY current regional availability and any region-specific pricing/contract terms.
- Global
Best for
Alternatives
Salesforce Sales Cloud
Pick this instead if: Mid-size to large sales organizations with complex, custom pipeline requirements
HubSpot CRM
Pick this instead if: Solo founders and small teams wanting a genuinely usable free CRM to start
Pipedrive
Pick this instead if: Small-to-mid sales teams wanting a simple, visual pipeline-first CRM
Freshsales
Pick this instead if: Startups and SMBs wanting phone/chat/email in one affordable CRM
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SugarCRM FAQ
Questions about this tool
Is SugarCRM free?
No — SugarCRM doesn't have a permanent free plan. No free tier and no self-serve monthly option — every plan requires a 15-user minimum billed annually, so the effective entry cost is at least 15 × $59/mo (~$885/mo) even for the cheapest tier. Note: SugarCRM has rebranded as 'SugarAI' — sugarcrm.com/pricing now redirects to sugarai.com/pricing.
How much does SugarCRM cost?
From 59 USD/mo. We verify pricing directly against SugarCRM's own pricing page — see the pricing table above for the full breakdown of plans, and check the verified date before making a decision, since software pricing changes often.
Who is SugarCRM best for?
Mid-size and enterprise sales organizations with 15+ CRM seats Organizations wanting a customizable platform positioned as an alternative to Salesforce
Who should avoid SugarCRM?
Your team is under 15 seats — the minimum makes per-user math irrelevant for small teams You want simple month-to-month billing rather than an annual contract commitment
Does SugarCRM work well outside the US?
VERIFY current regional availability and any region-specific pricing/contract terms.
What are the best alternatives to SugarCRM?
Worth comparing: Salesforce Sales Cloud, HubSpot CRM, Pipedrive, Freshsales. See the Alternatives section above for why you might pick one of these instead.